Our FAQ | Qualité Aération

What Is the Difference Between a Central Heat Pump and a Mini-Split Heat Pump?
The central heat pump uses a duct system to heat and cool the entire home. The mini-split installs without ducts and allows you to control comfort room by room. The choice depends on your home and your needs.
What Is the Lennox No Lemon Guarantee?
The No Lemon Guarantee is exclusive to Qualité Aération with Lennox. If your compressor fails within the first 5 years after installation, the entire unit is replaced — not just the defective part.
Can I Get a Rebate for My Heat Pump Installation?
Some models we install are eligible for federal and provincial rebate programs, including the Canada Greener Homes program. Conditions vary by model and time period. Contact us to check your eligibility.
What Is the Lifespan of a Well-Maintained Heat Pump?
A properly installed and annually maintained heat pump can operate for 15 to 20 years, depending on the model and usage conditions. Regular maintenance is the main factor that extends the unit’s lifespan.
How Often Should I Have My Heat Pump Serviced?
Annual maintenance is recommended to optimize performance, prevent breakdowns, and extend the unit’s lifespan. Filters should be cleaned or replaced regularly — every 1, 3, or 6 months depending on the type of unit.
What Is the Difference Between an Air Exchanger and an Air Purifier?
An air exchanger renews the indoor air by extracting stale air and bringing in fresh filtered air from outside. A purifier treats the air already in circulation by neutralizing bacteria, viruses, and mould. The two can complement each other depending on your home.
How Do I Know if My Furnace Should Be Replaced or Repaired?
A furnace generating rising bills, frequent startups, or unusual noises should be evaluated. A unit more than 15 years old with no regular maintenance is especially at risk. An inspection will determine whether repair or replacement is the right call.
Do You Offer Financing for Your Installations?
Yes, Qualité Aération offers financing through Financeit for all equipment we install. Contact us to learn about the options available for your project.
Do You Only Install the Brands You Sell?
Qualité Aération installs the brands in its catalogue: Lennox, Panasonic, Gree, ALDES, HALO LED, ACU Steam, General Air, and Honeywell. Contact us to discuss your situation — we’ll let you know if we can meet your needs.